...my boss and I are beyond delighted with the product, the service...
I can't tell you how wonderful you are. I was a COBOL programmer and to find this kind of responsiveness in tech support is amazing.
Thanks for your (as usual) prompt reply! I will tell you that I have been exceptionally pleased with your customer service ethic. I have made it a point to mention your service a as many organizations and individuals as I find who could utilize what you offer. As a matter of fact - next month in my company newsletter I am doing an article that ...